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Is Your Version Still Supported?

Before contacting us, check to see if your version is still supported! Once it reaches its
Software End-of-Life (EOL), we no longer offer assistance for this product.

Click Here To Check

Do You Have BackupCare?

BackupCare is a subscription-based service that gives you access to priority phone and
e-mail tech support. Make sure yours is active before you call.

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Submit Diagnostics (Recommended)

If you contact support from inside BackupAssist, you can submit your system diagnostics. This allows us to better troubleshoot your problem.

To submit your diagnostics:

Open the BackupAssist Console
Click on 'Help' in the toolbar
Click 'Contact Support...'
Fill in the fields
Make sure 'Submit system diagnostics with your query' is checked
Hit 'Send'

Submit a Ticket

Don't need to submit your diagnostics? Fill out the form below and we'll get back to you as soon as we can.

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Phone & Email Support

Contact us via phone or e-mail!

Support team: 812-206-4265

Business hours: Monday to Friday, 9 a.m. – 5 p.m. US Eastern Time

(+1-812-206-4265 when dialing internationally)

support@backupassist.com