Products
BackupAssist
About This Product
Physical & Hyper-V Backup
Restore & Disaster Recovery
CryptoSafeGuard Feature
BackupCare
BackupAssist Add-Ons
Cloud Backups
Hyper-V Advanced
Exchange Granular
SQL Continuous
Tape Archiving
Other Products
Multisite Manager
Cloud Backup Standalone
BackupAssist 365
Solution
For Your Business
Small Business
Medium Business
For Your Industry
Public Sector
Health Care
Education & Research
Professional Services
For Your Application
Hyper-V
Exchange
SQL
For Cloud Storage
Amazon Web Services (AWS)
Microsoft Azure
WebDAV
For Ransomware
CryptoSafeGuard
Store
Purchase
Pricing
Request Quote
Check & Renew License
Support
Documentation
Videos
Forum
Contact Support
Release Notes
Resellers
Reseller Programs
About Our Programs
MSP Reseller Program
Perpetual Reseller Program
Portal Login
MSP
Perpetual
Looking for a Reseller
Locate a Reseller
Company
About Us
Contact us
BackupAssist Blog
News & Press Releases
Testimonials
Legal
Sitemap
Downloads
Try for Free
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United Kingdom
Canada
Germany
Italy
France
Spain
Netherlands
Products
+
BackupAssist
+
About This Product
Physical & Hyper-V Backup
Restore & Disaster Recovery
CryptoSafeGuard Feature
BackupCare
BackupAssist Add-Ons
+
Cloud Backups
Hyper-V Advanced
Exchange Granular
SQL Continuous
Tape Archiving
Other Products
+
Multisite Manager
Cloud Backup Standalone
BackupAssist 365
Solutions
+
For Your Business
+
Small Business
Medium Business
For Your Industry
+
Public Sector
Health Care
Education & Research
Professional Services
For Your Application
+
Hyper-V
Exchange
SQL
For Cloud Storage
+
Amazon Web Services (AWS)
Microsoft Azure
WebDAV
For Ransomware
+
CryptoSafeGuard
Store
+
Purchase
Pricing
Request Quote
Check & Renew License
Support
+
Documentation
Videos
Forum
Contact Support
Release Notes
Resellers
+
Reseller Programs
+
About Our Programs
MSP Reseller Program
Perpetual Reseller Program
Portal Login
+
MSP
Perpetual
Looking for a Reseller
+
Locate a Reseller
Company
+
About Us
Contact Us
Brand Promise
Blog
News & Press Releases
Testimonials
Legal
Sitemap
Downloads
Download Free Trial
Contact Support
For sales and partnership inquiries,
click here
.
Ask A Question!
Is Your Version Still Supported?
Before contacting us, check to see if your version is still supported! Once it reaches its
Software End-of-Life (EOL), we no longer offer assistance for this product.
Click Here To Check
Do You Have BackupCare?
BackupCare
is a subscription-based service that gives you access to priority phone and
e-mail tech support. Make sure yours is active before you call.
Check/Renew BackupCare
Submit Diagnostics (
Recommended
)
If you contact support from inside BackupAssist, you can submit your system diagnostics. This allows us to better troubleshoot your problem.
To submit your diagnostics:
Open the BackupAssist Console
Click on 'Help' in the toolbar
Click 'Contact Support...'
Fill in the fields
Make sure 'Submit system diagnostics with your query' is checked
Hit 'Send'
Submit a Ticket
Don't need to submit your diagnostics? Fill out the form below and we'll get back to you as soon as we can.
FIRST NAME*
LAST NAME*
COMPANY NAME*
BUSINESS E-MAIL*
PHONE NUMBER
AND I AM...
A CUSTOMER
A RESELLER
A DISTRIBUTOR
HOW CAN WE HELP YOU TODAY?*
Phone & Email Support
Contact us via phone or e-mail!
Support team: 812-206-4265
Business hours: Monday to Friday, 9 a.m. – 5 p.m. US Eastern Time
(+1-812-206-4265
when dialing internationally
)
support@backupassist.com